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Need to call Delaware Department of Labor? Here's how to navigate menu, get to a real person

Sarah Gamard
Delaware News Journal

A lot of residents who have filed for unemployment have issues with their claim and don't know how to get in touch with someone at the Department of Labor, especially because emails may take time to be answered.

If you need to speak live with someone, you can reach the department's unemployment call center at these numbers:

  • (302) 368-6600
  • (302) 739-5461
  • (302) 856-5611

The call center is open Monday through Friday from 8:30 a.m. to 4 p.m.

The line will take you through several automated prompts before connecting you with a representative. While the following instructions will get you to the right place, you should be prepared to wait quite a while on hold. 

Here are the instructions on how to reach a representative, according to the Department of Labor:

  • Q1: For English: Press 1
  • Q2: To continue: Press 2
  • Listen to the entire message. After that, you'll arrive at another menu.
  • Q3: For general questions: Press 2
  • Q4: If you have submitted your claim or have a general unemployment insurance question: Press 4

Listen to the entire message. At the end, you'll likely end up on hold, but it connects you to a representative eventually.

Further reading:'I am going to be screwed': Unemployed Delawareans face loss of federal benefits

Many residents have also reached out to their representatives in the General Assembly for help. You can find your lawmakers' contact information on Delaware Online/The News Journal's "Know Your Legislator" tool online.

Sarah Gamard covers government and politics for Delaware Online/The News Journal. You can reach her at (302) 324-2281 or sgamard@delawareonline.com. You can also follow her on Twitter @SarahGamard.